Course Title: Business Performance Management in Kenyan SACCOs

Duration: 1 Day (Full-Time)

Target Group: SACCO senior management, branch managers, finance officers, operations managers, and supervisory committee members.

1. Executive Summary

This course equips SACCO staff and management with the knowledge and tools to monitor, evaluate, and improve business performance. Participants will explore performance measurement frameworks, key performance indicators (KPIs), financial and operational metrics, strategic planning, and continuous improvement approaches to enhance organizational efficiency and member satisfaction.

2. Course Objectives

By the end of this training, participants will be able to:

1. Understand the principles of business performance management (BPM) in SACCOs.
2. Develop and implement effective performance measurement systems.
3. Use KPIs and financial and operational metrics to assess SACCO performance.
4. Identify performance gaps and apply corrective strategies.
5. Align SACCO strategic objectives with operational and financial performance.

3. Expected Learning Outcomes

Participants will be able to:

1. Design and implement a performance management framework tailored for SACCOs.
2. Monitor and evaluate financial and operational KPIs effectively.
3. Analyze performance data to identify strengths, weaknesses, and improvement areas.
4. Apply continuous improvement strategies to enhance SACCO operations.
5. Communicate performance results effectively to stakeholders for informed decision-making.