Course Title: Effective Communication Skills in Kenyan SACCOs

Duration: 1 Day (Full-Time)

Target Group: SACCO staff, branch managers, credit officers, customer service officers, and supervisory committee members.

1. Executive Summary

This course equips SACCO staff and management with advanced communication skills to enhance internal collaboration, member engagement, and professional relationships. Participants will learn verbal, non-verbal, and digital communication techniques, active listening, conflict resolution, and public speaking to improve operational efficiency and service delivery.

2. Course Objectives

By the end of this training, participants will be able to:

1. Understand the principles and importance of effective communication in SACCOs.
2. Develop verbal, non-verbal, and written communication skills.
3. Apply active listening and feedback techniques in the workplace.
4. Manage conflicts and difficult conversations professionally.
5. Enhance member engagement and organizational reputation through effective communication.

3. Expected Learning Outcomes

Participants will be able to:

1. Communicate clearly, confidently, and professionally in different SACCO contexts.
2. Demonstrate active listening and provide constructive feedback.
3. Handle conflicts, complaints, and challenging situations effectively.
4. Use digital communication tools efficiently in SACCO operations.
5. Present ideas and reports effectively to members, management, and colleagues.