Course Title: Mastering Service Delivery and Task Prioritization in Kenyan SACCOs

Duration: 1 Day (Full-Time)

Target Group: SACCO branch managers, customer service officers, operations staff, team leaders, and supervisory committee members.

1. Executive Summary

This course equips SACCO staff with the skills to enhance service delivery and effectively prioritize tasks. Participants will learn strategies for improving member service experience, managing workload efficiently, optimizing operational processes, and aligning tasks with organizational priorities to achieve higher productivity and member satisfaction.

2. Course Objectives

By the end of this training, participants will be able to:

1. Understand the importance of excellent service delivery in SACCOs.
2. Apply principles and techniques of task prioritization.
3. Manage workloads effectively to optimize time and resources.
4. Enhance member satisfaction through efficient service processes.
5. Develop practical action plans for continuous improvement in service delivery.

3. Expected Learning Outcomes

Participants will be able to:

1. Deliver high-quality, consistent, and professional services to SACCO members.
2. Prioritize tasks based on urgency, importance, and impact on SACCO operations.
3. Apply time management techniques to increase productivity.
4. Resolve service bottlenecks and improve operational efficiency.
5. Monitor and evaluate service delivery performance and implement improvements.